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QUESTION 1:

refer to the following e-mails and schedule.

To: All Valley Realty Employees

From: William Monahan

Date: September 18

Subject: Upcoming software training

Attachment: training.docx

Dear Valley Realty Employees,

Please be aware that employees will be required to complete mandatory software training in the first half of October. There are two programs that will be covered by the training. Investiprop-7 must be installed on all company computers, and we will start using it for all property searches instead of the EstateMax program. It is much more user-friendly, and there are more options for adding specific search criteria. All employees must complete the training, but they can select the date. The other program is Slate Books Pro, which is billing software. The program has recently undergone several upgrades. Only accountants need to take the Slate Books Pro training, and it will be provided on-site in our conference room.

Thanks,

William Monahan

Office Manager, Valley Realty

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Valley Realty Training Schedule

DateSoftware ProgramFormatNumber of ModulesTime
October 2Investiprop-7Online610:30 A.M.-12:30 P.M.
October 5Slate Books ProOn-site workshop42:00 P.M.-4:00 P.M.
October 6Investiprop-7Online610:30 A.M.-12:30 P.M.
October 8Investiprop-7On-site workshop61:00 P.M.-4:00 P.M.
October 10Slate Books ProOn-site workshop49:00 A.M.-11:00 A.M.
October 13Investiprop-7Online62:00 P.M.-4:00 P.M.

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To: William Monahan

From: Tabitha Foster

Date: September 19

Subject: RE: Upcoming software training

Dear Mr. Monahan,

I am required to undergo training for both software programs, but I'm afraid I have some scheduling conflicts. I have already been approved to take my annual vacation from October 1 to October 7. I'll also be in Dallas from October 10 to 14 for the National Realtors Convention. Please call me at extension 21 so we can talk about how to resolve this issue.

Thanks!

Tabitha Foster

1. What is mentioned about Investiprop-7?

(A) It can track customer billing information.

(B) It is intended to replace another program.

(C) It has recently changed some of its features.

(D) It has recently changed some of its features.

2. What is the same about all Investiprop-7 training sessions?

(A) They are all held on the Internet.

(B) They last for the same amount of time.

(C) They all take place in the morning.

(D) They have the same number of modules.

3. What is implied about Ms. Foster?

(A) She plans to transfer to the Dallas branch.

(B) She is a newly hired employee.

(C) She works as an accountant.

(D) She had difficulty installing the software.

4. When will Ms. Foster most likely undergo training?

(A) On October 6

(B) On October 8

(C) On October 10

(D) On October 13

5. Why is Mr. Monahan asked to call Ms. Foster?

(A) To provide an updated schedule

(B) To discuss solutions to a problem

(C) To confirm attendance at a convention

(D) To approve a vacation request